Azaza Farid

Support

The same FAQ you get inside the app. If the answer is not here, write to us.

Contact us

For any question, suggestion or technical issue:

We usually reply within 24 hours.

Frequently asked questions

What does the free version include?

Free, forever: the weekly dinner plan, dish swaps and the full shopping list, sorted by aisle. The premium subscription adds the 8-week history with «repeat this week», favourites, step-by-step guided cooking, list sharing and the full week (5, 6 or 7 days, with lunch and dinner).

How much does the subscription cost?

Menú Semanal offers a free tier and a premium subscription. The exact price is shown on the subscription screen, as it may vary by country and current offers. You can choose between a monthly plan and a cheaper annual plan.

How do I cancel my subscription?

The subscription is managed from the app store where you purchased it. Open your account settings in the store, go to the subscriptions section and select Menú Semanal to cancel it. You keep access until the end of the period already paid for.

I changed my phone - how do I restore my subscription?

Use the «Restore purchases» option on the subscription screen or in Settings. You must sign in with the same store account you used for the original purchase.

Can I request a refund?

Refunds are handled directly by the app store according to its own terms. If you believe you are entitled to one, contact the store's support from your purchase history.

How is my menu generated?

From your answers (diet, allergies, appliances, time and servings), the app picks varied recipes from its bank: no repeated dishes or families while there is room to choose, and quick recipes early in the week. Everything happens on your device, offline.

I don't like a dish - what can I do?

Tap «Swap» on the dish and the app suggests another recipe compatible with your filters. If you never want to see it again, open its page and choose «Don't suggest this dish again» - you can bring it back in Settings → Excluded dishes.

Can I plan 7 days, or lunches too?

Yes, with premium: in the plan's filter row, the «Days and meals» sheet lets you pick 5, 6 or 7 days, and dinners only or lunch and dinner. The free version plans 5 dinners.

Where does the estimated cost come from?

It is indicative: it is calculated from reference supermarket prices stored in the app. No price is looked up online and the real amount depends on your store and the brands you choose.

How is the shopping list built?

The app adds up the ingredients for the whole week, scales them to your servings and groups them by supermarket aisle, in the order you walk the store. Pantry staples you usually have at home (oil, salt, spices) are shown separately.

Why does the list say «1 head» of garlic when the recipe uses cloves?

Because what you buy is not always what the recipe measures: six garlic cloves are bought as one head. The list converts to the retail format, always rounding up so you don't run short.

Can I add my own items?

Yes: tap «+» on the list and add anything you like, with free-form quantity. Your items go to their aisle, survive plan changes and are the only ones you can delete by swiping.

Can I send the list to someone else?

With premium you can share the list as text (for example by messaging) so someone else does the shopping. The in-app list is always free, and works offline at the supermarket.

The cooking timer doesn't ring - what should I do?

With the app open, the timer always rings on screen. For the system alert with the app closed, check that notifications for Menú Semanal are allowed in your phone settings. The alert may arrive within a small margin of minutes.

I reinstalled the app and my plan is gone.

The plan, preferences, favourites and list are stored on your device. Uninstalling the app deletes them; after reinstalling, the initial questionnaire creates a new plan in a minute. The subscription is recovered with «Restore purchases».

Does it work offline?

Yes. The recipes ship inside the app, the plan is generated on your device and the list works without coverage - exactly where you use it, at the supermarket. Only the subscription screen needs a connection.

What languages is it available in?

Spanish, French, English, Portuguese and Italian. Change the language in Settings: the interface and all the recipes change together.

What data does the app collect?

The app works with an anonymous account: it asks for no name or email. Your plan, preferences and lists live on your device. Anonymous usage statistics are used to improve the app.

Is my data shared with third parties?

We do not sell your data. Technical services are used to run the app (storage and anonymous statistics), in accordance with the privacy policy, available from Settings.

How do I delete my data?

You can reset the plan, preferences, favourites and lists from Settings → Reset progress. Uninstalling the app also deletes the data on the device. For any question, write to the support email.

Can minors use the app?

The app is suitable for all audiences, but we recommend minors use it under adult supervision, especially for managing the subscription, which is done through the store.

System requirements

iOS

iOS 15.0 or later. Works on iPhone and iPad.

Android

Android 7.0 (API 24) or later.